Had An Accident?

What should I do first? Ask if everyone is alright. Call 911 to alert the police to the accident and let them know if you need an ambulance. Then, identify yourself to the other driver(s) and exchange driver’s license, insurance company and registration information with each other. This information also must be shared with the police if they are present. It is also advisable to write down the details of the accident as soon as possible and take photos of the scene if you have a camera.

Do I have to file a police report? T.A.C.S. always recommends having a police report filed even with the smallest accidents. This makes it easier for insurance companies to determine who was at fault.

What am I required to do by law? If you are in an accident, you are required by the NYS Vehicle and Traffic Law to stop and exchange information with the involved driver(s). This information includes your drivers license, insurance information, registration, and contact information. TACS suggests always calling the police when you are involved in an accident. The police officer can help facilitate this exchange of information if need be.

 If the accident caused property damage only, then you still should exchange information (driver license, insurance, and registration) with the individual(s) involved.. If a parked vehicle or other property was damaged, or if a domestic animal was injured, you must locate the owner or contact the police.

24 Hour Towing Service Everyday
Simply call us for assistance at: 518-462-3977

If you have any doubt about whether it is safe to drive your vehicle after an accident, always have it towed. This will avoid the chance of additional damage and the cost of the tow is generally covered under your auto insurance policy. T.A.C.S. has 24 hour towing service available, but any towing company can bring your car to our facility. Should your car be towed to an impound lot by the police, or to another facility, feel free to call us if you want your vehicle repaired by us and we will arrange the towing.

Scheduling Repairs

T.A.C.S. schedules repairs based on several different factors. We always try to handle your repair in the most efficient way so that you are not without your vehicle any longer than necessary. We take care of many of the administrative parts of the process such as working with your insurance company and ordering parts before you drop your vehicle off for repair to reduce the length of time that you are without your vehicle.

Choosing a Collision Repair Facility

For most people, a vehicle is the second largest investment you will make. It only makes sense to choose your repair shop carefully to protect your investment. The right shop will not only do excellent repair work, but they will also handle your claim with your insurance provider. Click for some suggestions to help you.

The Repair Process

There are many steps involved with the repair process. As a general rule, the more damage caused in the accident, the more complex the repair process is. Listed below are the necessary steps for an “average” collision repair. Please keep in mind collision repair is not an exact science and because of this we are not always able to give you an exact date when your vehicle will be ready. CLICK HERE FOR MORE INFORMATION ON THE REPAIR PROCESS

The brothers and folks at TACs provide service and attention that earns them the loyalty of every customer. Almost anybody and repair shop can fix cars but these TACs folks care about their business, their reputation and their customers. Terrific place to go to when car troubles take over your life.

Chuck Naylor, Customer

The guys at TACS are real! They’re all super sweet, honest and just awesome people! If you’re looking for an excellent experience without any hassles this is the place for you. They did great work on my brands new vehicle and I’m happy to say I’ll be telling everyone about it.

Colleen Hasselback, Customer

This business does not just deal with cars… it deals with people. Not only does my car get fixed when I bring it there, but I get treated with respect and kindness. The prices are fair, the work they do is great, and the way they accommodate their customers is a breath of fresh air. Bring your car to TACS.

Paddy MeBoy, Customer

Not your average body/mechanic shop. These guys at TACS are honest and care about their customers. I was told from dealership that I needed all new brakes – easy sale…but they confirmed I only needed front pads. I won’t go anywhere else. I’m bringing all of my car needs to TACS – and spreading the word to friends in town. Even out of town. Very trustworthy, family business.

Emily Martin, Customer

Friendly and quick, yet incredibly thorough. I live in Clifton Park and refuse to bring my cars anywhere else. It’s my only recommendation for all of my friends who need assistance with their cars.

Alyssa Cukerstein, Customer

This is one of the best places to bring your car in the Capital District. I have been a loyal customer of theirs for a few years at this point. I came to them because I needed some body work done on my car and not only were they a pleasure to deal with, the repair was done perfectly and on time. It was easy to work with them and my insurance company. I was more than thrilled when they started to expand their business to take mechanical work as well. I brought my next car purchase to them to have them look over it before making a decision to purchase and have brought it to them for everything from oil changes, to more complex issues. The nice thing is, they are not out to get your money like most places, only once have they advised me to take my vehicle somewhere else because they did think it was in their wheelhouse (issue with transmission that was handled by the dealership). They are truly an A+ company!

Thomas Nolan, Customer

Unbelievable service. The guys at TACs are always so helpful. I pulled in 15 minutes before closing and they serviced my car right then and there. They take the time to explain everything – such as the difference between synthetic and regular motor oil and why I should be using the less expensive product for my car (based on mileage and other factors). They’ve won a lifetime customer through integrity and good intentions.

Todd Porter, Customer

Great people there. Honest. I have actually gone there more for advice or to help me with little things since I like to fix my car myself as much as I can and they have helped me in their parking lot and never charge me. If I ever did get in an accident that I couldn’t fix I would go to them for sure.

Shay McGlynn, Customer

My experiences at TACS have been great. My parents used to go to a different body shop when I was growing up… once I started going to TACS my whole family followed suit and we have all been beyond satisfied with the service. If you go into the waiting room at TACS you won’t find a single frown. The owners and employees treat everyone with so much respect and professionalism that it fills the shop with positivity. If you take your car TACS, you will find yourself smiling, too.

Patrick Farley, Customer