Your Claim

Getting Started:

As the owner of your vehicle, contact your specific insurance company to report the incident and/or accident right away. Your insurance company will advise you on how to proceed. Please keep in mind, individual insurance companies have a slightly different process in place. For example, some companies will only accept estimates their company completes while others are more flexible and will accept our estimate. Once you have obtained an estimate of record (that has been approved by your insurance company), TACS will need a copy of the document in order to schedule your repair. This document can be emailed to us at or simply delivered to us in person. Once your car is in our care, we will handle all future communication and/or dealings with your insurance company.

It is important to note Regulation 64 of NYS Insurance Law, specifically section 2610, states that “an insurance company cannot require that repairs be made to a motor vehicle in a particular place or  repair shop. You have a right to have your vehicle repaired in the shop of your choice.” However, be prepared to be strongly encouraged by your  insurance company to utilize a repair shop within their network that may or may not be TACS. Please remember that any auto body or collision repair completed at TACS automatically comes with a lifetime warranty for as long as you own your vehicle.


Helpful Tips:

  • Reporting your Claim: Call your insurance company or agent as soon as possible after the loss to avoid any unnecessary delays. If they give you a claim number, remember to write it down and bring it with you to our shop. This will make it easier and faster for us to work with your insurance company. It is also a good idea to write down the name and the phone number of the person that you talked to.
  • Payment for Repairs: Usually, T.A.C.S. will bill the insurance company directly for their portion of the repairs. Some companies will mail the payment directly to your home. When your vehicle is completed, you will need to bring payment to cover your deductible and the insurance company check if it was mailed to you. Please remember that every claim is different. T.A.C.S. managers will be more than happy to answer any questions that you have regarding payment for your specific claim.

Total Loss?
It is usually the cost of repairs that determines if your vehicle is considered a total loss. This means that while your vehicle may be able to be repaired the cost to do so exceeds the value of the car at the time of the accident and/or incident. A total loss is determined by your insurance company’s specific total loss formula. For more information regarding Total Loss, please CLICK HERE FOR MORE INFORMATION

Billing & Payments
Most payments for repairs are broken up into two parts. The first part is what the insurance company covers or pays for. The second part is what the customer is responsible to pay for (usually their deductible). If you would like more information please click on the following link: CLICK HERE FOR MORE INFORMATION

The brothers and folks at TACs provide service and attention that earns them the loyalty of every customer. Almost anybody and repair shop can fix cars but these TACs folks care about their business, their reputation and their customers. Terrific place to go to when car troubles take over your life.

Chuck Naylor, Customer

The guys at TACS are real! They’re all super sweet, honest and just awesome people! If you’re looking for an excellent experience without any hassles this is the place for you. They did great work on my brands new vehicle and I’m happy to say I’ll be telling everyone about it.

Colleen Hasselback, Customer

This business does not just deal with cars… it deals with people. Not only does my car get fixed when I bring it there, but I get treated with respect and kindness. The prices are fair, the work they do is great, and the way they accommodate their customers is a breath of fresh air. Bring your car to TACS.

Paddy MeBoy, Customer

Not your average body/mechanic shop. These guys at TACS are honest and care about their customers. I was told from dealership that I needed all new brakes – easy sale…but they confirmed I only needed front pads. I won’t go anywhere else. I’m bringing all of my car needs to TACS – and spreading the word to friends in town. Even out of town. Very trustworthy, family business.

Emily Martin, Customer

Friendly and quick, yet incredibly thorough. I live in Clifton Park and refuse to bring my cars anywhere else. It’s my only recommendation for all of my friends who need assistance with their cars.

Alyssa Cukerstein, Customer

This is one of the best places to bring your car in the Capital District. I have been a loyal customer of theirs for a few years at this point. I came to them because I needed some body work done on my car and not only were they a pleasure to deal with, the repair was done perfectly and on time. It was easy to work with them and my insurance company. I was more than thrilled when they started to expand their business to take mechanical work as well. I brought my next car purchase to them to have them look over it before making a decision to purchase and have brought it to them for everything from oil changes, to more complex issues. The nice thing is, they are not out to get your money like most places, only once have they advised me to take my vehicle somewhere else because they did think it was in their wheelhouse (issue with transmission that was handled by the dealership). They are truly an A+ company!

Thomas Nolan, Customer

Unbelievable service. The guys at TACs are always so helpful. I pulled in 15 minutes before closing and they serviced my car right then and there. They take the time to explain everything – such as the difference between synthetic and regular motor oil and why I should be using the less expensive product for my car (based on mileage and other factors). They’ve won a lifetime customer through integrity and good intentions.

Todd Porter, Customer

Great people there. Honest. I have actually gone there more for advice or to help me with little things since I like to fix my car myself as much as I can and they have helped me in their parking lot and never charge me. If I ever did get in an accident that I couldn’t fix I would go to them for sure.

Shay McGlynn, Customer

My experiences at TACS have been great. My parents used to go to a different body shop when I was growing up… once I started going to TACS my whole family followed suit and we have all been beyond satisfied with the service. If you go into the waiting room at TACS you won’t find a single frown. The owners and employees treat everyone with so much respect and professionalism that it fills the shop with positivity. If you take your car TACS, you will find yourself smiling, too.

Patrick Farley, Customer